Consumer Forum: Consumer forum orders Del hotel to compensate 3 S’garh complainants | Bhubaneswar News
Rourkela: The District Consumer Disputes Redressal Commission, Sundargarh, ordered the managing director of a Delhi-based hotel to compensate three complainants from Sundargarh for deficiency in service during their stay at the hotel on June 12, 2023.
The complainants, with their family members, stayed in the hotel near IGI Airport, Mahipalpur, New Delhi and and checked into three rooms while returning from Vaishno Devi.
The receptionist quoted different tariffs for each room. Upon checking in, they faced various issues like non-functioning air conditioning and poor service from the staff. On June 13, 2023, when they requested their bills, the hotel staff demanded more money than initially quoted. When they objected, the staff misbehaved.
The trio filed a complaint with the District Consumer Disputes Redressal Commission, Sundargarh, on August 10, 2023, and the commission delivered its judgment on June 20, 2024. The managing director of the hotel was directed to refund the excess amounts charged for the rooms, totaling Rs 4,979.
The hotel was ordered to pay Rs 1 lakh as compensation for deficiency in service and Rs 15,000 towards cost and litigation expenses. The hotel was given 30 days from the date of the order to comply with the directives, failing which the amount will attract a 9% interest per annum until realization.
The complainants, with their family members, stayed in the hotel near IGI Airport, Mahipalpur, New Delhi and and checked into three rooms while returning from Vaishno Devi.
The receptionist quoted different tariffs for each room. Upon checking in, they faced various issues like non-functioning air conditioning and poor service from the staff. On June 13, 2023, when they requested their bills, the hotel staff demanded more money than initially quoted. When they objected, the staff misbehaved.
The trio filed a complaint with the District Consumer Disputes Redressal Commission, Sundargarh, on August 10, 2023, and the commission delivered its judgment on June 20, 2024. The managing director of the hotel was directed to refund the excess amounts charged for the rooms, totaling Rs 4,979.
The hotel was ordered to pay Rs 1 lakh as compensation for deficiency in service and Rs 15,000 towards cost and litigation expenses. The hotel was given 30 days from the date of the order to comply with the directives, failing which the amount will attract a 9% interest per annum until realization.
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