Mumbais Central Railway (CR) has started a new initiative by setting a up a AC Task Force to deal with problems in AC and First Class coaches of Suburban trains.
Passengers message on a special Whatsapp number (7208819987) to report any issues they face.
Every day, about 66 AC trains carry around 78,327 passengers, and the demand for these trains is going up.
CR spokesperson said, “We have launched the AC Task Force to proactively enhance the travel experience, addressing irregular traveling issues. A designated Whatsapp complaint number has been established to offer immediate assistance during peak hours, with a commitment to resolving issues promptly or conducting follow-up checks the next day if necessary. “
Moreover, a Special Monitoring Team has been instituted to oversee and resolve irregular travel issues efficiently.