Motihari: In a step towards people friendly policing, SP East Champaran Swarn Prabhat on Tuesday suspended two traffic personnel for rudely talking with commuters.Traffic inspector Shakeel Ahmad and constable Rambabu Singh, both posted at the Traffic police station in Motihari, were suspended after they were found talking rudely to a vehicle owner during a routine check. The SP took the matter seriously, underlining that while enforcing the law is a duty, decency and dignity in communication are non-negotiable.“Legal action can be strict,” SP Prabhat said, “But behaviour must always remain respectful. The officers must address citizens with courtesy and never use derogatory terms like ‘tum-tam’. The use of ‘aap’ will now be mandatory while speaking with the public.”All SHOs have been instructed to ensure that their subordinates follow this protocol. Police personnel are to treat every citizen visiting the station with dignity and fairness, said the SP.Motihari: In step towards people friendly policing, SP East Champaran Swarn Prabhat on Tuesday suspended two traffic personnel for misbehaving with commuters.Traffic inspector Shakeel Ahmad and constable Rambabu Singh, both posted at the Traffic police station in Motihari, were suspended after they were found talking rudely to a vehicle owner during a routine check. The SP took the matter seriously, underlining that while enforcing the law is a duty, decency and dignity in communication are non-negotiable.“Legal action can be strict,” SP Prabhat said, “But behaviour must always remain respectful. The officers must address citizens with courtesy and never use derogatory terms like ‘tum-tam’. The use of ‘aap’ will now be mandatory while speaking with the public.”All SHOs have been instructed to ensure that their subordinates follow this protocol. Police personnel are to treat every citizen visiting the station with dignity and fairness, said the SP.