Mumbai: Around 60% of the grievances raised by motorists regarding e-challans issued to them by the traffic police between Jan 2024 and Feb 2025 were rejected, according to the response given by the department to an RTI plea by activist Anil Galgali. The response stated that of the over 1.8 lakh complaints received, around 1.1 lakh were rejected. As per the One State One Challan portal, Mumbai Traffic Police imposed Rs 556 crore in fines against motorists violating traffic rules between Jan 2024 and Feb 2025. Grievances regarding e-challans are reviewed at the multimedia cell at Worli traffic headquarters. Evidence in the form of images of the vehicle at-fault are studied before making a conclusion. If the images are unclear, the complaint is forwarded to the traffic division concerned for verification. The final decision as to whether to uphold or cancel the challan is made after receiving its report. “Citizens should be given fair opportunity to explain their side, and each complaint must undergo thorough and objective scrutiny,” said Galgali.tnn